SHIPPING & TRACKING INFORMATION

Our shipping partners:

 

DELIVERY ZONES

UK ZONE 1 – ALL MAINLAND ENGLAND, WALES POSTCODES.

Special offer £2.95 for a parcel weight up to 25kg. Normally £7.95

Approx delivery time: 3-5 working days after day of dispatch.

CERTAIN PARTS OF SCOTLAND* see below:

  • AB
  • DD
  • DG
  • EH
  • FK
  • G
  • PA 1 to 19
  • PH 1 to 16, 27 to 29
  • KA 1 to 26
  • KY
  • ML
  • TD

UK ZONE 2 – OTHER / OFF MAINLAND UK POSTCODES & SCOTTISH HIGHLANDS & CHANNEL ISLANDS

£2.95 for a SMALL parcel & weight between 0kg to 1.5kg

£12.95 for a LARGE parcel OR weight between 1.5kg to 30kg

Approx delivery time: 3-5 working days after day of dispatch.

  • BT
  • GY Guernsey
  • HS
  • Isle of Wight
  • IM
  • IV
  • JE
  • KA 27 to 28
  • KW
  • PA 20 to 49, 60 to 78
  • PH 17 to 26, 30 to 44
  • TR 21 to 25 Scilly Isles
  • ZR

UK ZONE 3 – REPUBLIC OF IRELAND

£12.95 for a parcel weight up to a 25kg parcel.

Approx delivery time: 3-5 working days after day of dispatch.

International Customers – when checking out just select your country then you will be given a shipping price for your delivery zone.

EXPORT OF GOODS

Deliveries to a country outside of the UK mainland may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for any customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Monza Car Care, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

CUSTOMERS DETAILS

The customer is responsible for completing full order details; Name, Billing Address – as it appears on the card statement address, Delivery Address, email contact and associated telephone numbers to the fullest. This will ensure that all orders are processed quickly. The details Monza Car Care request are processed through a verification service and failure to provide complete and accurate details may cause a delay in processing and dispatching any order.

LOST / NON-DELIVERY/ DELAYED / MISSING / INCORRECT OR DAMAGED GOODS

Monza Car Care cannot not accept liability for goods that have been signed for at the delivery address. If your parcel is returned to us we will have to re-charge a new delivery charge. We cannot accept any liability for any shortages / damaged etc that are not reported to us within 48 hours after your delivery has arrived also incorrect goods and any goods damaged 48 hours after delivery. If your parcel looks damaged or tampered with on the outside please sign for it as damaged or tampered with. In the rare occasion there is a delay either with the Royal Mail or parcelforce’s delivery time scale we will not be held responsible for this delay as it is out of our control.

RETURNS POLICY

We are happy to accept any unused stock items for exchange or refund within 14 days from the date of purchase that you received the goods, provided the item is returned unused and in it’s original packaging. If you would like to return something back to us, you must organise the return the item at your expense, please note we do not refund back our original postage cost.

WEBSITE AND COPYRIGHT IMAGES

All our images, design, content, text and any aspect that forms part or a whole of Monza Car Care’s website is under copyright. Copying and reproduction of the site is strictly prohibited.

The site is available to be downloaded for your personal use only. Any wish to use part or a whole of this site must be granted permission by Monza Car Care.

THIRD PARTIES

Monza Car Care’s website contains hyperlinks to video websites & PDF instruction files operated by other parties. We do not control such websites and we do not take responsibility for these, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

PRODUCT APPLICATION / GUARANTEES

Please note that if using a product you have not used before you must test in a small hidden area first as some aftermarket paintwork resprays and some interior materials may react to some of our chemical based cleaners / sealants.

All products purchased by UK Mainland customers only are covered by the terms and conditions of the Original Manufacturers Guarantee* which is normally 12 months from date of purchase.

The electric polishers purchased by our UK Mainland customers only are covered by the terms and conditions of the Original Manufacturers Guarantee* which is normally 12 months from date of purchase. Service parts that are NOT covered under warranty are:* External bearings, electric lead, carbon brushes & exterior seals.

LIABILITY

Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Monza Car Care the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages Safety Notice: Use of all our Products: Products that are purchased from our website are only for use by persons over the age of 18 years old as many are for professional use only, children under 18 years should NOT use any of these products we sell even with adult supervision as many can be very dangerous in the wrong hands.

FORCE MAJEURE

Monza Car Care will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond our control.

NO WAIVER

Monza Car Care failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

WEEE REGULATIONS

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK Law. The legislation aims to make producers pay for the collection,treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment such as high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. Monza Car Care is obliged under these regulations to offer our customers free take-back of their WEEE on a like for like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Please Note: Monza Car Care do not accept liability for the return postal charges in any way, this must be borne by the customer who wishes to return the like for like WEEE item to us, so it can be recycled.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show they were produced after 13th August 2005, and should be disposed of separately from normal household waste so they can be recycled

General Data Protection Regulation (GDPR)

Monza Car Care only holds the data that our customers allow us to ie; Name & delivery address and email address we do not pass on any of our customers data to any other companies so you can rest assured your information is safe and secure with us you do not need to register on our site to make a purchase or you can ask us at anytime what info we have or to delete it at anytime also.

Privacy Policy Update May 2018

We are committed to protecting and respecting your privacy.

Everyone has rights with regard to the way in which their personal data is handled. During the course of our activities we will collect, store and process personal data about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of UK data protection laws, the data controller is Monza Car Care (collectively referred to as “Monza”, “we”, “us” or “our” in this privacy notice).

Data protection principles

When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal data must be:

  • processed lawfully, fairly and in a transparent manner,
  • processed for specified, explicit and legitimate purposes,
  • adequate, relevant and limited to what is necessary,
  • accurate and kept up-to-date,
  • kept for no longer than is necessary, and
  • processed in a manner than ensures appropriate security.

Information you give to us

You may give us information (such as your name, address, email address, phone number, creating a Monza Car Care account on our website,

  • filling in a ‘Contact us’ form on our website and Monza Car Care landing pages,
  • participating in discussions on social media outlets,
  • entering a competition, promotion or survey organised by us, or
  • corresponding with us by phone or email.

We may use the information you give to us for sending you our weekly newsletter and special discount codes etc. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:

 

Purposes for which we will use the information you give to us Legal Basis
To receive information about our services and details of pricing. It will be necessary for our legitimate business interests, namely to ensure the user is fully aware of the services we offer and the cost of those services.
To create a Monza account, process payments for services and applications downloaded and to ensure compatibility of services with the users device or computer. It will be necessary for the performance of a contract between you and us and it will be necessary for our legitimate business interests, namely to ensure full operation and use of the services downloaded.
To notify you of any new services or updates available. It will be necessary for our legitimate business interests, namely to ensure all services remain up to date and fully operational and to ensure that you are fully informed of new services available.
To assist us in responding to whatever query or interest you have expressed. It will be necessary for the performance of a contract between you and us and it will be necessary for our legitimate business interests, namely satisfying your concerns and ensuring we provide a complete service.
To combine your information with other user’s information and review it in any aggregated form. It will be necessary for our legitimate business interests, namely to understand the types of individuals who use the website, what particular types of questions are raised and what particular types of interest are expressed.
Any other purpose that we notify to you, but are not expressly listed in this table. We will only do this if you give us your consent by some specific, informed and unambiguous method.

As stated in the table above, it is a legal obligation for you to provide us with certain information. If you do not provide us with that information, we may not be able to provide our services to you.

It is also a contractual requirement for you to provide us with certain information. If you do not provide us with that information, we may not be able to perform the contract.

All other information you give us is given entirely as your discretion. If you do not provide that information, then we will be unable to provide a comprehensive service.

Information we collect about you from other sources

When you visit our website, we may collect information about you (such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser plug-in type and versions, time zone setting, operating system and platform).

When you visit our website, using a mobile device, we may collect information about you (such as country code, language, device name, operating system name and version).

We may collect information about you name and email address. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:

Purposes for which we will use the information you give to us Legal Basis
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. It will be necessary for our legitimate business interests to ensure you receive the best experience possible when accessing and using our website.
To obtain further information about you, any organisation you represent, with a view to us recommending and providing suitable services. It will be necessary for our legitimate business interests to ensure we are fully aware of all issues relating to the services you require to ensure the correct Service is recommended and provided.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can change the settings on your internet browser to restrict the amount of information that we can collect when you visit our website. If you do not allow us to collect this information, then we may be unable to offer you the best experience possible when accessing and using our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies.They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Purpose
Analytical To allow us to recognise and count the number of visitors and to see how many visitors move around website when using it. This helps us to improve the way our website works.
Visit History To allow us to establish the last time you visited.
Login Session To maintain an open session with the Monza Car Care website account.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after 365 days.

Disclosure of your information

We do not disclose your personal information to any third parties:

Identifying you as a customer

If you are a business client, we may identify you as a client of the firm in our marketing material or in legal directories, although we will never publicly disclose any confidential information about your legal matters without having obtained your prior consent. If you do not agree to us identifying you as a customer of the firm, please notify us by writing to the address at the top of this policy, or by emailing us at info@monzacarcare.com

Where we store your personal data

All information you provide to us is stored on our secure data centre in the UK only.

We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:

  • Credit cards. We do not store any credit card details.
  • Secure lockable desks and cupboards. Desks and cupboards are kept locked when not in use if they hold confidential information of any kind.
  • Methods of disposal. Paper documents are disposed of by shredding in a manner that ensures confidentiality.
  • Equipment. Our internal policies require that individual monitors do not show confidential information to passers-by and that users lock or log-off from their computer when it is unattended.
  • Firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long we will store your personal data

The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:

Legal basis Length of time
Where we use/store your data because it is necessary for the performance of the contract between you and us. We will use/store your data for as long as it is necessary for the performance of the contract between you and us.
Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject. We will use/store your data for as long as it is necessary for us to comply with our legal obligations.
Where we use/store your data because it is necessary for our legitimate business interests. We will use/store your data until you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data overrides your interests, rights and freedoms, then we will continue to use and store your data for as long as it is necessary for the performance of the contract between you and us (or, if earlier, we no longer have a legitimate interest in using/storing your data).
Where we use/store your data because you have given us your specific, informed and unambiguous consent. We will use/store your data until you ask us to stop.

Your rights

You have various legal rights in relation to the information you give us, or which we collect about you, as follows:

  • You have a right to access the information we hold about you free-of-charge, together with various information about why and how we are using your information, to whom we may have disclosed that information, from where we originally obtained the information and for how long we will use your information.
  • You have the right to ask us to rectify any information we hold about you that is inaccurate or incomplete.
  • You have the right to ask us to erase the information we hold about you (the ‘right to be forgotten’). Please note that this right can only be exercised in certain circumstances and, if you ask us to erase your information and we are unable to do so, we will explain why not.
  • You have the right to ask us to stop using your information where: (i) the information we hold about you is inaccurate; (ii) we are unlawfully using your information; (iii) we no longer need to use the information; or (iv) we do not have a legitimate reason to use the information. Please note that we may continue to store your information, or use your information for the purpose of legal proceedings or for protecting the rights of any other person.
  • You have the right to ask us to transmit the information we hold about you to another person or company in a structured, commonly-used and machine-readable format. Please note that this right can only be exercised in certain circumstances and, if you ask us to transmit your information and we are unable to do so, we will explain why not.
  • Where we use/store your information because it is necessary for our legitimate business interests, you have the right to object to us using/storing your information. We will stop using/storing your information unless we can demonstrate why we believe we have a legitimate business interest which overrides your interests, rights and freedoms.
  • Where we use/store your data because you have given us your specific, informed and unambiguous consent, you have the right to withdraw your consent at any time.
  • You have the right to object to us using/storing your information for direct marketing purposes.

If you wish to exercise any of your legal rights, please contact us by writing to the address at the top of this policy, or by emailing us at info@monzacarcare.com

You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.

Changes to our policy

Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email or via social media. Please check our website frequently to see any updates or changes to our policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to us by writing to the address at the top of this policy, or by emailing us at info@monzacarcare.com